Refund & Cancellation Policy

We want every Create QR customer to be happy with their purchase. If a paid plan isn’t a fit for you, you can ask for a refund — no questions asked — within 7 days of your first payment. Email us, and we’ll process it.

This policy applies to all subscriptions to the Create QR service (createqr.in), operated by BellSoft India (OPC) Private Limited.

• First paid subscription: full refund of the most recent payment if you ask within 7 calendar days of that payment. No questions, no forms, no “why are you leaving” surveys.
• Annual plans: pro-rated refund of the unused months is available within the first 30 days of the annual term.
• Service downtime: if Create QR experiences extended unplanned downtime that meaningfully affects your use of the service, contact us and we will offer service credits or a partial refund at our discretion.
• Duplicate / accidental charges: refunded in full as soon as we verify the duplicate.

• Subscription renewals (after the first 7-day window of that renewal cycle), unless required by applicable law.
• Refunds requested more than 7 days after the most recent payment.
• Accounts terminated by us for breach of our Terms of Service (for example, generating QR codes that link to malware or violate intellectual-property rights).
• One-time add-ons that have already been consumed (e.g. on-demand QR design services, if and when introduced).

Send a one-line email to createqrin@gmail.com from the email address linked to your Create QR account. Include:

• Your account email (so we can locate the subscription)
• The payment date (or order ID, if you have it)
• Optional: a one-line note on what didn’t work for you — helps us improve the product

You can also call us on +91 84471 80170 (Mon–Fri, 10:00–19:00 IST) or message us on WhatsApp.

• We process the refund within 2 working days of receiving your request.
• Your bank / card network typically takes a further 5–7 working days to credit the amount back. UPI refunds usually appear sooner (1–3 working days).
• Refunds are always made to the original mode of payment — back to the same card, UPI VPA, or bank account that was charged. We don’t issue refunds to a different account.
• You will receive an email confirmation when we process the refund, including the transaction reference number from our payment partner.

You can cancel a recurring subscription at any time from your account settings, by emailing us, or by calling our support line.

• Cancellation takes effect at the end of your current billing period — you keep access to paid features until that date.
• Cancellation alone does not trigger a refund. If you also want a refund for the most recent payment, request one within the 7-day window above.
• Your QR codes and account data remain available to you. If you delete your account, all data is removed within 30 days per our Privacy Policy.

All Create QR prices for Indian customers are shown inclusive of Goods and Services Tax (GST) at the prevailing rate. When we refund a payment, we refund the full amount you were charged, including the GST component. Your GST input-credit position will be adjusted accordingly in your next GSTR-2B if you had originally claimed credit on the invoice.

If you have a billing concern, please write to us first — we resolve most issues within 24 hours. Filing a chargeback through your card network without first contacting us makes the resolution slower and more expensive for everyone. We may, at our discretion, suspend the account during an active chargeback dispute.

We respond to all chargeback inquiries from card networks (Visa / Mastercard / RuPay / American Express) with full transaction evidence within the stipulated timelines.

We may update this policy from time to time. The “Last updated” date at the top of this page will change. For material changes that affect your existing subscription, we’ll notify you by email at least 14 days before the change takes effect. The policy in force at the time of your payment is the one that applies to that payment.